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Subsidence Claims Handler
Job Title: Subsidence Handler
Location: Remote
Salary: Competitive + Bonus + Benefits
An established and well-regarded claims management business is looking to strengthen its subsidence team with the addition of an experienced Subsidence Handler.
This is a strong opportunity for someone already working within property or subsidence claims who wants to develop their technical capability within a structured, quality-driven environment. The business has a long-standing reputation for delivering high standards across domestic and commercial claims, with genuine investment in training and progression.
The role
You’ll play a key part in managing subsidence claims from initial triage through to progression, supporting both customers and the wider technical team. This is a desk-based role with a strong focus on investigation, communication and accurate decision-making.
Responsibilities include:
- Managing and progressing subsidence claims in line with insurer guidelines
- Conducting initial triage to determine validity and next steps
- Reviewing policy coverage, terms and conditions
- Preparing reports within agreed service levels
- Maintaining accurate and up-to-date claim records
- Communicating effectively with customers, insurers and internal stakeholders
- Supporting wider team activity as required
Experience
- Experience in subsidence, property claims, or a similar technical claims environment
- Confidence handling complex or sensitive conversations
- Strong written and verbal communication skills
- Good attention to detail and a methodical approach
- Ability to manage your own workload and prioritise effectively
- Professional qualifications (Cert CII / Cert CILA or similar) are advantageous
ackage
- Competitive salary with discretionary bonus
- Hybrid working model
- 25 days holiday (rising with service) + birthday off
- Private healthcare
- Pension contribution
- Life assurance
- Ongoing training and support with professional qualifications
- Clear progression pathways within a growing business
This is a solid opportunity for someone who wants stability, development, and to be part of a business that genuinely values technical quality over volume.
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