Liability Claims Handler
Location: Chelmsford
Hours: 32 per week, Monday to Friday
Contract: Full-time
A respected and ethical insurer is looking to appoint a Liability Claims Handler to join their growing team in Chelmsford. The role focuses on managing a broad range of liability claims efficiently, fairly, and with empathy — reflecting the company’s strong ethical values and commitment to customer care.
This is a great opportunity for someone who enjoys working in a collaborative environment and wants to be part of an organisation that values doing things the right way.
The Role As a Liability Claims Handler, you’ll take ownership of claims from first notification through to final settlement. You’ll be responsible for investigating, negotiating, and resolving cases within your own authority limits while maintaining excellent communication with customers, brokers, and external professionals.
You’ll manage MOJ Portal claims, appoint loss adjusters or solicitors where appropriate, and ensure compliance with all regulatory requirements and pre-action protocols. Accuracy and attention to detail are key, as you’ll be maintaining reserves, monitoring case progress, and reporting large losses or reinsurance triggers where necessary.
You’ll also play a key part in maintaining the quality and integrity of data, supporting colleagues with workflow, and handling complaints promptly and fairly when they arise.
Key Responsibilities
What You’ll Bring