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Director of Assurance, Quality and Standards
This in-house Pension Executive function is looking for a strategic and resilient leader to shape and deliver their Member First vision—ensuring a ‘right first time’ quality service for members while driving continual improvement, assurance, and operational excellence.
As Director of Assurance, Quality & Standards, you will:
- Set and deliver the vision for quality across Member Services.
- Lead their first line assurance programme, embedding governance, standards, and control.
- Build and implement a sustainable knowledge management system.
- Drive remediation strategies, complex administration, and service improvements.
- Engage senior stakeholders (including trustees and non-executives) to influence positive change.
About you:
- Proven senior leadership in a regulatory or financial services environment.
- Strong background in assurance, risk management, quality management, and service transformation.
- Resilient, pragmatic, and able to lead through complexity with sound judgement.
- Experience in pensions (administration/regulation) is highly desirable.
Why join the team?
This is a unique opportunity to build and shape a new function at the heart of Member Services, driving a purpose-led transformation that delivers real impact for our members.
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