IPS Call Centre Recruitment provides staff to employers who are either establishing a new customer service centre or expanding their existing facilities. We can work on a range of projects from large to small and recruit staff at all levels, whether you need a new manager, a call handler or a whole team. The areas we service include general insurance, financial services, legal and pensions call centres.
The common misconception with call centre recruitment is that anyone can do it. We disagree and instead source candidates who can meet the exact demands of your customers. This is crucial to improve the experience your customer has. We know that hiring the right person will help earn the approval and loyalty of customers and in turn this can be used to grow your business.
As soon as a candidate applies for one of our call centre jobs we begin the screening process. We aim to interview all candidates face to face but occasionally conduct telephone interviews too. Initially we assess each applicant's general suitability with particular attention to their skill, motivation and attitude. Longer, more detailed interviews follow so that we may examine their telephone manner, overall communication skills, customer focus and ability to work within a busy team environment. We can also conduct bespoke testing, clerical evaluations, role-play exercises and case studies, as well as personality profiling.