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    Pension Administration Manager

    • Salary:
      to c£65,000 plus excellent bonus and benefits package

    • Location:
      Leeds

    • Job reference:
      BH-158930

    Pension Administration Manager

    Hybrid – Leeds

    Lead multi‑team pension administration operations, ensuring excellent service, strong governance and smooth customer experience.

    The Role

    • Oversee end‑to‑end scheme administration (CDC, Superfund, Annual Events)
    • Manage complex casework, SLAs, KPIs and complaints
    • Run daily contact‑centre operations across all channels
    • Analyse performance data and drive service improvements
    • Lead and develop Team Leaders and wider admin teams
    • Act as key contact for trustees, employers and advisers
    • Ensure compliance, audit readiness and robust processes
    • Support system improvements and workflow optimisation

    What You’ll Bring

    • Strong occupational pensions administration experience
    • Knowledge of DB/DC schemes
    • Proven leadership of multi‑level teams
    • Contact‑centre management experience
    • Confident stakeholder communicator
    • Data‑driven, organised and commercially aware

    Job Contact

    Dan Haynes

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