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QA Claims Technical Lead
Technical Claims Lead – Property
Southampton / Hybrid / Remote (UK)
An opportunity for an experienced property claims professional to step into a senior technical role within a well-established and highly regarded property claims operation.
This role sits at the heart of technical governance and quality, providing oversight across domestic and commercial property claims while acting as a key referral point for complex and high-value matters.
The role
You’ll take ownership of technical standards across the Property team, supporting consistency, compliance and best practice. Alongside managing a small portfolio of complex claims, you’ll play a pivotal role in mentoring adjusters, supporting audits, and ensuring high-quality reporting and decision-making throughout the lifecycle of a claim.
Key responsibilities
Act as the technical referral point for coverage, policy interpretation, disputes and complex claim strategy
Provide technical input on commercial and complex losses
Review and quality-check adjuster reports prior to client submission
Support internal and external audits, QA activity and file reviews
Mentor and develop adjusters through coaching and technical guidance
Handle escalations, complaints and service issues
Manage complex property and commercial claims end-to-end
Set and review reserves and support variance analysis
Produce clear, robust technical reports for insurers, audits and litigation
Control scopes, estimates and invoices to ensure cost accuracy and value
Manage contractors, surveyors and suppliers
Identify recovery, contribution and subrogation opportunities
Ensure compliance with FCA, client and internal quality standards
What we’re looking for
Minimum of 5 years’ experience within property claims or a closely related field
Strong technical knowledge of property insurance, including all-risks and peril-based policies
Experience handling complex or commercial losses
Confident decision-maker with strong analytical and problem-solving skills
Collaborative, professional and proactive approach
ACILA qualification or progress towards it is preferred but not essential
What’s on offer
Discretionary bonus
25 days annual leave plus an additional day for your birthday
5% contributory pension
Private healthcare and 24/7 GP access
Enhanced family leave and sick pay
Cycle to work and electric vehicle schemes
Life assurance and wellbeing support
Long-term career development and progression opportunities
A collaborative environment where technical input and continuous improvement are genuinely valued
Job Contact
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