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Senior Business Analyst / Project Manager (6 month contract)

Location: Birmingham City Centre

Salary: £550 - £650 per day

Reference: 139628

Description

A leading London Market insurer seek a Senior Business Analyst / Project Manager in a hybrid role for a 6 Month contract to deliver an e-trading service centre in their new, modern and stunning office in central Birmingham.

We are looking for someone with experience in insurance as well as support/service centres. The focus of the tasks will be on three areas, People, Process, Technology.

Key points include:
  • Process/technology
  • Current/Transition/Future requirements of the business
  • Current processing - how queries are received (email/telephone etc.) and how they are handled
  • Deep dive into tasks to understand what is required from the contact centre (over and above processing mapping, how does it all fit together)
  • Transactional activity
  • Current telephony data analysis future needs based on broker behaviour/how the business wants to interact with brokers through the contact centre in the future - RFPs with vendors.
  • Opportunities to streamline/remove unnecessary touch points as tasks transfer across
  • Outsourcing partners to help scale the team
  • Appropriate calculation of FTE requirements with timescales that are quantifiable and justifiable

Contact

Name: Mark Fancourt

Phone: 0121 516 3095

Email: Mark.Fancourt@ipsgroup.co.uk

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