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IPS Group are proud to be the exclusive Recruitment Partner for a large well-established Insurance Brand who are entering into the Birmingham Insurance market in January 2020. They have large scale recruitment plans with numerous opportunities available in their customer service teams with inductions taking place across February 2020.

This is a fantastic opportunity to develop a long-term career within one of the UK’s most recognisable insurance brands in their main general insurance office where full training and development will be provided.

As a Customer Claims Handler, you will be providing customers with the best possible level of customer service throughout the life cycle of their insurance claims. You will take initial claims instructions and process the claims throughout you will manage any customer queries and deal any minor complaints that may occur. You will ensure a positive experience is created by building rapport and showing empathy throughout.

A positive hard-working attitude is required, in return for this you will be given long term opportunities within the business once you are established. Other departments within the business include claims, underwriting, sales, training, complaints and operations. All of which you will be able to explore.

All backgrounds will be considered within customer service including other insurance areas, contact centres, financial services businesses, retail and hospitality. It is important that you can display a can-do attitude with evidence of a stable career with logical reasons for moving positions. You will need to be prepared to discuss your customer service in detail and provide examples of excellent customer service you have displayed.

Due to the type of business and requirements for training you need to be able to answer no to all of the below questions:

  • Do you have any credit issue problems (IVA’s, CCJ’s, bankruptcy)
  • Do you have any unspent criminal convictions?
  • Do you have any pre booked holiday between February and the end of April 2020

Interviews are taking place in January on the 16th and 21st January. You will need to make sure that you are available to attend an interview when required.

You will be rewarded with an excellent benefits package including a leading pension, annual bonus of c10%, 25 days holiday + BH’s plus a range of other flexible benefits. You will work a 35 hour week with the majority of the week working between 8-6. You will also work late (12-8) once a week as well as working a Saturday once a month which you will then receive a day in lieu for.

If you would like a new career in the new year with a large well-established business, click apply and attach your CV.

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Job manager

Richard Coleman

I am responsible for all claims and personal lines recruitment across the Midlands regions ranging from junior level through to Company Director. Having worked in insurance for 11 years before moving into recruitment I have a good understanding of both candidate and clients requirements.

Why di...

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