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    Subsidence Claims Technical Expert

    • Salary:
      £50000 - £55000 per annum + Benefits

    • Location:
      Birmingham, West Midlands

    • Job reference:

    A well known Insurer has a rare opportunity to join their subsidence team as Subsidence Claims Technical Expert in this multi-faceted position combining technical oversight of subsidence claims with supplier performance management.

    As a Subsidence Claims Technical Expert you will manage a portfolio of complex subsidence and building claims, provide coaching and training to the Home claims teams. You will also actively assist the Subsidence & Buildings Technical Expert in the delivery of Subsidence claims strategy. You will be driving improvements in subsidence suppliers performance.

    You will use your in-depth knowledge of home insurance policy coverage, awareness of policy wordings, exclusions and how variances are applied to continually improve the claims handling process. You will have experience of current data and technologies used in subsidence investigation and repair which you will use within the role.

    You will evaluate subsidence site investigation with knowledge of soil mechanics and causes of damage. You will use your experience of investigations along with mitigation and repair solutions utilised to stabilise a property, including piled raft schemes, mass concrete underpinning and piling techniques within the role to provide technical support to the operation.

    You will be able manage relationships with the supply chain, stakeholders and external customers driving process improvements forwards. You will identify & address any supplier performance issues, including analysis of supplier MI to identify areas of improvement. You will co-ordinate & participate in supplier audits in conjunction with the claims audit team & provide feedback on trends and issues observed and engage with senior management at suppliers and act quickly to resolve problems and issues.

    To be considered you will have a strong subsidence background within surveying, engineering or the insurance industry. This role can be fully remote or part remote depending on your location. Ideally you will be able to come in to meetings in the Birmingham or London office when required. The role will predominantly desktop based with occasional site visits.


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