A leading insurance business have an opportunity for a talented candidate with customer facing experience to join their Knowledge Management Team as a Knowledge Management & Process Consultant.
We are looking to speak to candidates who have a decent amount of technical management experience and who are familiar with the content management system. Customer facing experience is key in this role as you will be managing a knowledge base that is customer facing.
It would be a massive advantage to have a candidate who has a strong proficiency with different filetypes and documents, and an awareness of things like jpegs, or XML’s – someone who really understands file types. The system it will expect the user to understand the different file types, and what that would mean if you were hosting a particular document in a particular place. You might be putting a link on the system or an URL, and it may be asking you as a user what type of file type it is, so you will really need to have a basic understanding of what those things mean.
In this role you will come across a fair amount of HTML code, so it would be great if you had a familiarity with HTML as you will be uploading paragraphs and may need to edit them.
This is not an IT role, we are NOT looking for someone who has been a developer – this is not that level of position. We are looking for a candidate who can “hit the ground running” and who doesn’t have to learn all the technical elements from scratch.
The role will also involve an element of manipulating data, so you will need to know how to export / import files so a decent Excel knowledge (V Lookups) will be required. UX testing experience and experience of MS Stream – video recording would be a massive bonus.
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