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Technical EL/PL Claims Manager

18/17

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Job details
Technical EL/PL Claims Manager
WEB464892REG
£30,000 to £38,000 + Benefits
Liverpool


Key Responsibilities

· Accept accountability for the technical strategy of the division· Act as a point of referral for complex technical matters· Drive continuous improvement in the technical quality of claims handling · Identify the claims teams technical skills training needs · Contribute to a culture of continuous change and improvement· Lead the integration of technical support from wider practice group and ensure it is regular, relevant, recorded and that benefits are measurable· Continually review internal quality audit framework and work with other senior managers to deliver leading-edge solution which ensures alignment with business objectives, strategies and priorities· Work with the Operations and Development Manager to deliver a training plan which is aligned with business objectives, strategy and priorities and is cost-effective and innovative· Act as key technical liaison with wider Practice group and ensure internal/external technical and legal information in the division is up to date, relevant and stored for easy access· Manage a small caseload of casualty claims including those outside of England/Wales jurisdiction· Work with the firms Quality Standards Manager to drive consistency in auditing of litigated files arising from the divisions work and to audit such files· Lead the technical audit process in respect of liability investigations· Lead the preparation and organisation of external audits· Assist in the recruitment process· Undertake/assist in appropriate projects to enhance technical capability and deliver within agreed timescales· Continually review process for technical feedback on litigated referral cases and ensure feedback meets the needs of the business and individual· Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality standards· Participate in client training initiatives· Present regular reports to relevant stakeholders on technical developments including audit findings, process improvements, skills gap analysis and training progress· Recommend and implement innovation solutions· Build and maintain relationships with internal stakeholders and key client contacts· Ensure claims handling is compliant with statutory and regulatory requirements· Own and review sections of Best Practice documentation which relate to technical quality and legal framework matters · Where appropriate, attend client review meetings to support the CRP in technical matters· Accept responsibility for own self-development· Report to an Partner as designated by the Head of Insurance

Competencies (under review)· Technical Excellenceo Highly developed technical knowledge of casualty claims, preferably including litigation and Scottish/Irish jurisdictions o Highly developed knowledge of processes, systems and procedureso Good in the use of various IT packages including Word, Excel and PowerPoint o Working knowledge of principles of Risk Managemento Competent in the use of claims management systemso Experienced in undertaking detailed auditso Excellent written and oral skillso Excellent analytical skillso Good research skillso Excellent problem solving skills· Client Service Excellenceo Excellent understanding of client protocolso Excellent understanding of best practice and contribute to the development of ito Understanding of brand implications for firm and clientso To raise and offer solutions to all issues relating to client delivery o Work with the Client Relationship Partner to ensure consistent delivery of technical and service excellence · Team Leadership o Able to resolve technical queries o Ability to work with senior managers to deliver optimum outcomeso Acceptance of accountability for assigned areao To possess and display high personal standardso To be seen as setting an example o Highly developed interpersonal skillso High level of personal confidenceo Excellent analytical skillso Excellent problem solving skillso Able to delegate effectivelyo Ability to deliver presentations in a professional manner· Drive to Achieve o Able to work to targets and deadlines and to drive others to reach their technical objectiveso To continually challenge existing processes in a positive and professional mannero Ability to deliver feedback in an appropriate manner to individual claims handlerso Flexible and willing to work outside normal office hours if necessary· Delivering Changeo Be able to embrace and be an advocate for changeo To display aptitude for innovationo Excellent communicatoro To posses highly developed influencing skills · Relationship Building For Growtho To be commercially awareo Excellent understanding of client culture and requirementso Positive influence in enhancing our delivery of other services to our clientso Ability to form positive relationships inside and outside the firmo Able to build effective internal network to support technical delivery· People Developmento Ability and desire to identify development needs with the team and suggest development solutions o Ability to plan technical training to meet short and long term needso Ownership of self developmento Assist in the development of individual claims handlerso Able to recognise and evaluate poor technical performanceo Experienced in delivering balanced feedback
 
Contact details
Robert Plant
0161 839 3337
r.plant@ipsgroup.co.uk

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