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Team Leader - Operations Support

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Job details
Team Leader - Operations Support
WEB461063CHW
£ Superb package
Mansfield


A new and rare opening with this emerging claims management service.

This organisation is experiencing rapid growth and as such has created this
role as part of the leadership team delivering a market leading claims
handling and building repair service.

The role will involve leading a team responsible for providing a complete
support service to the Operations teams within this organisation.

Main duties include:

- Being an inspirational leader, managing and motivating the designated team
of claims technicians.
- Responsibility for coaching, PDPs, succession plans and salary reviews.
- Ensure infrastructure is in place for front line teams to meet service level
agreements.
- Maintain and improve FSA-compliant complaints handling process.
- Maintain and improve supplier payments and cash collection process.
- Ensure effective and meaningful Management Information is collated.

You must have a solid background in general operations including team
management experience.

In reward you will receive a leading benefits package and will be part of the
best insurance organisation in the region.

 
Contact details
Charlotte Webb
0121 616 6096
c.webb@ipsgroup.co.uk