Search Jobs

Contact Centre Operational Performance Manager

1/1
Job details
Contact Centre Operational Performance Manager
WEB462597CCO
c£60,000 plus upto30% bonus, final salary pension & more
Bournemouth


A new vacancy with a leading UK insurer. Your role will be to deliver strategic development of Contact Centre activity across Operations, ensuring strategic business and service objectives are met. You will achieve this through the provision and analysis of Resource Planning & Forecasting, MI and performance management metrics that drive consistent, cost effective, efficient and employee-focused delivery of Operational KPIs across a multi-site Sales, Service and Claims contact centre operation. You must be able to demonstrate in depth experience operating at a senior capacity in the following key business areas: MI, Forecasting, Performance Management, Resource Planning, Contact Centre Delivery Solutions to the business, Budgetary Control and accountability as well as substantial operations and contact centre management experience across multi-functional, multi-site, multi-product and multi-distribution channels. You will have an indepth understanding of inbound and outbound call delivery campaigns and dialler/campaign management, SAS, SQL or Oracle database sills would be desireable.





 
Contact details
Craig Coles
023 8048 8799
c.coles@ipsgroup.co.uk